1. Introduction

1.1 We understand that the privacy of your personal details is of the utmost importance to you. eAltius Consulting has therefore adopted data protection policies with respect to your privacy. eAltius' Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.

1.2 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not clients of eAltius Consulting.

1.4 Please note that we cannot and do not assume any responsibility for the privacy practices of any other web sites which you may be able to access through our site, or for our clients', partners and/or suppliers' level of compliance with our code.

2. What Information Do We Collect?

eAltius Consulting collects different information about you at different times. There are three broad categories of information that we collect from you:

2.1 Information we require to supply our services.

(a) When you make an enquiry or contract with eAltius Consulting for our services, we may request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts, credit card and bank account details. We may also ask for your age and gender.

(b) We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.

2.2 Non personally identifying information.

(a) In addition to the information you specifically provide above, eAltius Consulting operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.

(b) We also use 'cookies'. Cookies are pieces of information that allow our web site to store information about user preferences. Cookies are used to collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

2.3 Other demographic information.

If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of eAltius Consulting's products and services.

3. How Do We Use Personal Information We Have Collected?

3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:

• consulting services;
• billing and credit control;
• sales support; and
• information.

3.2 You may stop the delivery of future promotional email from eAltius Consulting by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.

3.3 We may use your personal information to:

(a) contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.

(b) identify the source of new customers to eAltius Consulting;

(c) monitor and address complaints, other feedback, and to resolve disputes;

(d) bill you for services;

(e) verify your identity;

(f) ascertain your areas of specialty and to refer prospective clients to you; if you have attended our briefings, we may have a record of your attendance and areas of special interest;

(g) maintain an account history of your dealings with us, and to re-establish your account with us where you rehire our consultancy; and

(h) monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply

3.4 We will treat all information we collect from you as strictly confidential. eAltius Consulting does not rent or lease its client lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to eAltius Consulting) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

3.5 We will disclose your personal information, without notice or your consent, only if:

(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;

(b) we believe it necessary to protect and defend the rights or property of eAltius Consulting;

(c) we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;

(d) we sell our business or part of it; and

(e) in extreme circumstances, we believe it is necessary to protect the personal safety of users of eAltius Consulting's services, its web site, our staff or the public.

4. Other Disclosure By You

You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups, or another service provided by eAltius Consulting. This information is public and immediately available to anyone who has access to such a site; it is not private. eAltius Consulting urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.

5. Children's Privacy

eAltius Consulting does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the internet, which can be found in our Acceptable Use Policy.

6. Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on info@ealtius.com. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.